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How Not To KILL Your Customers Series

10

#10 How NOT To KILL Your Customers: Toaster

How To Kill Your Customers: #10 Toaster


Gluten free is the most widely offered (and searched for in SEO terms) dietary preference.


Many restaurants, hotels, takeaways, coffee shops, care facilities too have a couple of gluten free options (bread) etc. However, many overlook the clear contamination risk of TOASTERS, including toastie machines, small grills, or burger bun toasters.


1% of the population suffer from Coeliac disease…Gluten intolerance is not mild and affects around 5%.


Th…

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9

#9 How NOT To KILL Your Customers: Tea Towel



#9 How To KILL Your Customers : Tea towels

I apologise in advance if I put you off eating out.

Chefs often have a tea towel hanging from their waist. To dry their fingers, to dry a plate, or handle hot equipment.

Similarly bar tenders, silver service waiters and cocktail mixologists, use cloths for presentation and to dry wet hands.

I have witnessed a chef disinfect a surface with all the appropriate steps after preparing fish (big whole fish into portions). Then the drenched tea towel, which ha…

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8

#8 How NOT To KILL Your Customers: Stereotypes

How To KILL Your Customers with #8 Stereotypes

Vegans are often assumed to be activists, extremists, protestors – whilst the stereotypes exist it is absolutely unfair to assume.

80% of people eating vegan options are not vegan, and I’ve no idea what percentage of vegans are flexitarian when they eat out to avoid discrimination or exclusion.

I’ve also met many “vegans” who eat fish, it’s just how they describe their diet, it’s nothing to do with veganism or perhaps it is. I'm just advising you, as p…

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7

#7 How NOT To KILL Your Customers: Miscommunicate

How To KILL Your Customers #7 Miscommunicate

This should really be #1.

Innocent Ignorance - to register as a restaurant owner requires no training, experience or credentials (except for the liquor licence or late trade). To work there requires "adequate" training.
Rather a low and ambiguous requirement.

HOWEVER they legally are responsible and liable for health and safety, food safety and trading standards, with criminal status if they are Naively Negligent.

Arrogance or Complacent – some waiters, ch…

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6

#6 How NOT To KILL Your Customers : Hidden Extra

#6 How To KILL Your Customers with Hidden Extras

There are several ways a customer could accidentally consume something:

1. Food contains ingredients that people (including the chef or server) would NOT expect. Such as milk in vegan products or fish in a dessert. It isn't written down in a usable format.

2. Untrained food service staff may overlook “traces” from cooking e.g., a fries cooked in the fat fryer with dairy, egg, fish or shellfish (see McDonald’s Vegan Rebel burger allergen information –…

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5

#5 How NOT To KILL Your Customers - Dumb Waiter

How To Kill Your Customers #5 Dumb Waiter

Yes it’s a pun – a dumb waiter is an elevator for food used in hospitality, but I mean an ignorant negligent waiter.

Service staff in whatever context may stuff up food safety by being dumb (ignorant – untrained).

Many times I’ve asked about vegan option in a restaurant and been offered the gluten free menu, or I've asked about allergy information and been given a vegan menu, which sometimes isn’t vegan as it contains honey, or is simply vegetarian and not …

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4

#4 How NOT To KILL Your Customers # Digital Menus

How To KILL Your Customers #4 Digital Menus

As a food safety, vegan and allergy advocate, I have my concerns about digital menus.

Often there are glitches that make ordering “without” an ingredient extremely difficult.

Many menus replace the ordering process, the information about ingredients or customising options (e.g. without cheese) are missing or confusing.

Some have allergy information but the person inputing it into the app doesn’t understand allergens, may contain information and often marks…

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3

#3 How NOT To KILL (or upset) Your Customers - Deep Fat Fryer

Milk is the most common, most deadly food allergy. It can kill in under 30minutes. (Yes really, I’m not talking about lactose intolerance). 🥛

I see these mistakes over and over.

𝗡𝗼𝗻-𝗱𝗮𝗶𝗿𝘆 𝗶𝗰𝗲 𝗰𝗿𝗲𝗮𝗺
means it is made from something other than animal’s milk. It does NOT mean anything about allergy friendliness.
Vegan ice cream does not contain animal products as ingredients but it means nothing about allergy friendliness.

Recently I ate non-dairy ice cream with “dairy-free” chocolate chips. The ice crea…

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2

#2 How NOT to KILL Your Customers Ice Cream Scoop

Milk is the most common, most deadly food allergy. It can kill in under 30minutes. (Yes really, I’m not talking about lactose intolerance). 🥛

I see these mistakes over and over.

𝗡𝗼𝗻-𝗱𝗮𝗶𝗿𝘆 𝗶𝗰𝗲 𝗰𝗿𝗲𝗮𝗺
means it is made from something other than animal’s milk. It does NOT mean anything about allergy friendliness.
Vegan ice cream does not contain animal products as ingredients but it means nothing about allergy friendliness.

Recently I ate non-dairy ice cream with “dairy-free” chocolate chips. The ice crea…

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1

#1 How NOT To KILL (or upset) Your Customers - Barista Machines

How To KILL Your Customers #1 Barista Machines

Unfortunately, there are several ways to kill (injure or upset) your customers with a barista machine…

A coffee shop scenario.

Milk and alternatives to milk are common allergens – meaning they can cause life threatening allergies or debilitating reactions in some people. Dead within 30 minutes kind of reactions.

Milk, soya, nuts (almonds, hazelnut), gluten are common causes of allergies and intolerances. 20% of the UK population self - report f…

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