Terms of Use & Privacy Policy

Welcome to inclusivefoodservice.com

These Terms & Conditions outline the rules & regulations for the use of Inclusive Food Service Ltd's Website(s), located at www.inclusivefoodservice.com & associated domains heatherlandex.com & wellintentionedfoodies.com. Collectively referred to as Our Site here on in.

By accessing this website (Our Site), we assume you accept these Terms & Conditions. Do not continue to use Our Site if you do not agree to take all of the Terms & Conditions stated on this page.


The following terminology applies to these Terms & Conditions, Privacy Statement & Disclaimer Notice & all Agreements: "Client", "You" & "Your" refers to you, the person using Our Site & in compliance with the Company’s Terms & Conditions.

"The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client & ourselves. All terms refer to the offer, acceptance & consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with & subject to, prevailing law of England & Wales.

Any use of the above terminology or other words in the singular, plural, capitalization &/or he/she or they, are taken as interchangeable & therefore as referring to the same.


We employ the use of cookies. By accessing Our Site, you agreed to use cookies in agreement with Our Site's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by Our Site to enable the functionality of certain areas to make it easier for people visiting Our Site. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Inclusive Food Service Ltd, Heather Landex &/or its licensors own the intellectual property rights for all material on Our Site.

All intellectual property rights are reserved. You may access this from Our Site for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from Our Site

Sell, rent or sub-license material from Our Site

Reproduce, duplicate or copy material from Our Site

Redistribute content from Our Site

Attempt to imitate, re-engineer or other intentionally resemble Our Site

This Agreement shall begin on the date hereof.

Parts of Our Site offer an opportunity for users to post & exchange opinions & information in certain areas of Our Site.

Our Site does not filter, edit, publish or review Comments prior to their presence on Our Site. Comments do not reflect the views & opinions of Heather Landex, Inclusive Food Service Ltd, its clients, partners &/or affiliates.

Comments reflect the views & opinions of the person who posts their views & opinions. To the extent permitted by applicable laws, Inclusive Food Service Ltd shall not be liable for the Comments or for any liability, damages or expenses caused &/or suffered as a result of any use of &/or posting of &/or appearance of the Comments on Our Site.

Inclusive Food Service Ltd reserves the right to monitor all Comments & to remove any Comments which can be considered inappropriate, offensive or causes a breach of these Terms & Conditions.

You warrant and represent that:

You are entitled to post the Comments on Our Site & have all necessary licenses & consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy.

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Inclusive Food Service Ltd a non-exclusive license to use, reproduce, edit & authorize others to use, reproduce & edit any of your Comments in any & all forms, formats or media.

Hyperlinking to Our Site & Content

The following organizations may link to Our Site without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to Our Site in the same manner as they hyperlink to the Websites of other listed businesses; &

Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, & charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party & its products &/or services; & (c) fits within the context of the linking party’s site.

We may consider & approve other link requests from the following types of organizations:

commonly-known consumer &/or business information sources;

dot.com community sites;

associations or other groups representing charities;

online directory distributors;

internet portals;

accounting, law & consulting firms;


educational institutions & trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or our accredited businesses;

(b) the organization does not have any negative records with us;

(c) the benefit to us from the visibility of the hyperlink compensates for the absence of Inclusive Food Service Ltd;


(d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link:

(a) is not in any way deceptive;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services;


(c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above & are interested in linking to Our Site, you must inform us by sending an e-mail to team@inclusivefoodservice.com. Please include your name, your organization name & contact information as well as the URL of your site, a list of any URLs from which you intend to link to Our Site, & a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to;


By use of any other description of Our Site being linked to that makes sense within the context & format of content on the linking party’s site.

No use of Inclusive Food Service Ltd's logos (e.g., Inclusiv Food Service/ Inclusivity/ Heather Landex / Well Intentioned Foodies) taglines or slogans or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval & written permission, you may not create frames around Our Site pages that alter in any way the visual presentation or appearance of Our Site.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect & defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to Our Site. You approve to immediately remove all links to Our Site upon request. We also reserve the right to amend these Terms & Conditions & its linking policy at any time. By continuously linking to Our Site, you agree to be bound to & follow these linking Terms & Conditions.

Removal of links from Our Site

If you find any link on Our Site that is offensive for any reason, you are free to contact & inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on Our Site is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that Our Site remains available or that the material on Our Site is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties & conditions relating to Our Site & the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations & prohibitions of liability are set in this Section & elsewhere in this disclaimer:

(a) are subject to the preceding paragraph;


(b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort & for breach of statutory duty.

As long as Our Site & the information & services on Our Site are provided free of charge, we will not be liable for any loss or damage of any nature.

No part of OR information within Our Site should be treated as direct specific legal or compliance advice.

Privacy Policy


Inclusive Food Service Ltd understands that your privacy is important to you & that you care about how your personal data is used. We respect & value the privacy of everyone who visits “Our Site” (inclusivefoodservice.com, heatherlandex.com & wellintentionedfoodies.com & associated domains operating on the same site).

We will only collect & use personal data in ways that are described here, & in a way that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully & ensure that you understand it. Your acceptance of this Privacy Policy is requested as You continue to use Our Site.

1.Definitions & Interpretation

In this Policy the following terms shall have the following meanings:


means an account required to access and/or use certain areas and features of Our Site;


means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

Cookie Law

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

Our Site

is owned and operated by Inclusive Food Service Ltd, a Limited Company registered in England under company number 13499949.

Registered and Postal address: 71-75 Shelton Street Covent Garden London WC2H 9JQ.

Email address: team@inclusivefoodservice.com.

3. What Does This Policy Cover

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites & we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the UK GDPR & the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name & contact details, but it also covers less obvious information such as identification numbers, electronic location data, & other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

The right to be informed about Our collection & use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always Contact Us to find out more or to ask any questions using the details in Part 2.

The right to access the personal data We hold about you.

The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete.

The right to be forgotten, i.e., the right to ask Us to delete or otherwise dispose of any of your personal data

The right to restrict (i.e., prevent) the processing of your personal data.

The right to object to Us using your personal data for a particular purpose or purposes.

The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

The right to data portability. This means that, if you have provided personal data to Us directly, We are using it with your consent or for the performance of a contract, & that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.

Rights relating to automated decision-making & profiling. We do not use your personal data in this way.

For more information about Our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 2.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep Us informed as long as We have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact Us first, using the details in Part 2.

6. What Data Do You Collect & How?

Depending upon your use of Our Site, We may collect & hold some or all of the personal & non-personal data set & using the methods set out below.

Please also see Our use of Cookies & similar technologies. We do not collect any ‘special category’ or ‘sensitive’ personal data &/or personal data relating to children &/or data relating to criminal convictions &/or offences.

Identity Information including Full Name, Opt-in form, stored in a data management software attached to Our Site

Contact information including Address, Email, Telephone Contact & Opt-in form, stored in a data management software attached to Our Site

Business information including Business Name, Job Title, Profession and relevant URLs and social media links, Opt-in form, stored in a data management software attached to Our Site

Payment information including card details. Third-Party Payment Processor, stated at checkout

Profile information including login details, purchase history, which opt-in form was used (tag), account profile, member directory (optional), Opt-in form, account information form & Order forms.

Technical information including IP address, operating system, & content accessed/views. Automated with Our Site and Membership Area.

Data from third parties including Facebook and Google Analytics. Pixels, tags, affiliate links. Our system labels your account with which areas of Our Site you have been granted access, registration for various events, participation, receipt of any physical products e.g., books or workbooks, merchandise etc.

Tags or lists within Out Site’s data management software can be added manually or automatically.

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, We must always have a lawful basis for using personal data. The following describes how We may use your personal data, & Our lawful bases for doing so:

What we do, what data we use + Our lawful basis:

Registering you on Our Site, identifying & usage data + To provide services, and content & communicate with You via Our Site.

Providing and managing your Account, identifying, payment & usage data + To deliver services, content & track your subscription and access and usage of Our Site.

Providing & managing your access to Our Site, identifying, payment & usage data + To deliver training and education services relevant to any purchases or subscriptions.

Personalising & tailoring your experience on Our Site, which content you have accessed or completed + To give access to sequential content, training or coaching relevant to your membership, subscriptions or purchases. +To monitor subscriptions & unsubscriptions to any mailing lists. + To ensure a smooth login process.

Administering Our Site, purchases, access, emails & site activity + To ensure services and content are delivered as purchased.

Administering Our business, IP, purchases, taxes and receipts + To fulfil our tax and legal reporting obligations

Supplying Our products and services to you, registration for online conferencing platforms or other third-party websites + To deliver, track and communicate relevant to LIVE, recorded content & links on third-party sites relevant to content, membership or training requirements.

Managing payments for Our products & services, payments are processed by a third-party processor & receipts & taxes are automatically generated within Our Site + Required by tax & government organisations to record income, taxes paid & other relevant accounting information.

Personalising & tailoring Our products & services for you, emails, comments, conferencing video questions & forum discussions are monitored & (maybe) recorded + To deliver education, & relevant services specific to your needs & requests.

Communicating with you, emails may be automated, or bespoke. Contact, forum, comments & other ways of communicating are available on Our Site + To create an online experience to encourage dialogue between You & Us & You & Our other members, partners, guests & relevant parties.

Supplying you with information by email that you have opted in to (you may opt-out at any time by unsubscribe links at the bottom of every email or in your account), we hold lists of email subscribers specific to topics, events, products or specified interest + To enable us to only email you with relevant emails you have subscribed to.

We may ask for additional information, quizzes, surveys etc, we have online quiz software which collects data anonymously, which can be optionally attached to an email. The answers to questions & data collected are for market research, & directly linked to personal information. By entering your email, you agree to have the results sent to your email + To improve Our knowledge & understanding of our customers & their level of knowledge & understanding, satisfaction, feedback etc.

With your permission &/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email or telephone &/or text message &/or post, with information, news, and offers on Our products &/or services. You will not be sent any unlawful marketing or spam.

We will always work to fully protect your rights & comply with Our obligations under the Data Protection Legislation & the Privacy & Electronic Communications (EC Directive) Regulations 2003, & you will always have the opportunity to opt-out.

We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes (e.g., a collaborative event, service or training) & you will be able to opt-out at any time.

Third Parties (including partners of Inclusive Food Service Ltd, guest experts & associates) whose content appears on Our Site may use third-party Cookies, as detailed below.

Please note that We do not control the activities of such third parties, nor the data that they collect & use themselves, & We advise you to check their privacy policies specific to their sites.

We will only use your personal data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose(s) & need to use your personal data for that purpose. If We do use your personal data in this way & you wish Us to explain how the new purpose is compatible with the original, please contact Us using the details in Part 2.

If We need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, We will inform you and explain the legal basis which allows Us to do so.

In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation & your legal rights.

8. How Long Will We Keep Your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

9. How & Where Will We Store Your Personal Data?

We will only store your personal data on Our Site. This means that it will be fully protected under the Data Protection Legislation.


We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.

We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.

Please contact Us using the details in Part 2 for further information about the particular data protection safeguards used by Us

The security of your personal data is essential to Us & to protect your data, We take a number of important measures, including the following:

limiting access to your personal data to those employees, agents, contractors, & other third parties with a legitimate need to know & ensuring that they are subject to duties of confidentiality;

procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you &/or the Information Commissioner’s Office where We are legally required to do so.

10. Will We Share Your Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If We sell, transfer, or merge parts of Our business or assets, your personal data may be transferred to a third party. Any new owner of Our business may continue to use your personal data in the same way(s) that We have used it, as specified in this Privacy Policy.

In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is shared with a third party, as described above, We will take steps to ensure that your personal data is handled safely, securely, & in accordance with your rights, Our obligations, & the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the UK, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

Affiliate links on Our Site will be accompanied by an “affiliate link disclaimer”. Affiliate links tell third-party sites you arrived at their site by clicking on a link from Our Site. There may or may not be commissions earnt or paid via the use of affiliate links. Inclusive Food Service Ltd only uses affiliate links where products or services it legitimately & genuinely recommends, endorses, & openly promotes.

Third-party sites are not covered by this privacy policy & Inclusive Food Service Ltd offers no guarantee or warranty for products or services from third-party sites unless explicitly stated. There will never be a cost to you directly or indirectly should you choose to click on an affiliate link.

Affiliate links may be used to track the interest of users or for market research.

E.g., Amazon would pay us a reward if you bought a product or from their site which you were directed to by a link on Our Site. Links to Heather Landex's book on Kindle or Audible (or Paperback) are likely affiliate links but it also makes this easier for Our customers to find the correct product. Amazon does not share information regarding affiliate purchases with Inclusive Food Service Ltd.

11. How Can I Control My Personal Data?

In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails &/or at the point of providing your details & by managing your Account.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features & functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies.

13. How Can I Access My Personal Data?

If you want to know what personal data We have about you, you can ask Us for details of that personal data & for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing & sent to the email &/or postal address shown in Part 2.

There is not normally any charge for a subject access request. If your request is “manifestly unfounded or excessive” (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

We will respond to your subject access request within 14 of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.

14. How Do You Use Cookies

Our Site may place & access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us & are used only by Us. We use Cookies to facilitate & improve your experience of Our Site & to provide & improve Our products & services. We have carefully chosen these Cookies & have taken steps to ensure that your privacy & personal data is protected & respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, &/or parties other than Us. Third-party Cookies are used on Our Site for Us to understand site usage. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site & your use & experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by & on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience & service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies & block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our Site uses analytics services provided by Facebook and Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and Our products &/or services offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow Us to use these Cookies, however, whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date & that you consult the help & guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. Changes to the Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on 02 September 2022.

Copyright © 2022 Inclusive Food Service Ltd · 71-75 Shelton Street · Covent Garden · London · WC2

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